A booking request is accepted when we issue a written booking confirmation and you have paid your deposit. It is at this point that a contract between us and you comes into existence subject to these booking conditions. We reserve the right to decline any booking at our discretion.

You confirm your understanding and acceptance of the conditions and the contract by making a booking request and paying your deposit. If you make a booking on behalf of any other person, you represent to us that you have their authority to make the booking on their behalf and to legally bind them to the terms of the contract, including these conditions. Each reference to “you”, “your”, “guest” or “passenger” means the person who makes the booking and each other person covered by the booking. The booking conditions can only be varied by an offer of MMBT in writing.

We commence providing services to you as soon as we issue your booking confirmation. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements.

We act as agent for the principal operators of Value Tours. Where we act as agent, your contract will be with the principal operator. The principal operator’s booking conditions will apply to the travel arrangements and these booking conditions will have no effect other than (a) this paragraph; (b) the liability provisions as applicable; (c) the privacy provision; (d) the Value Tours documentation provision; and (d) the general terms provisions. We will advise you prior to confirming your booking if we are acting as agent and we will confirm the details of the principal operator.

Please contact your travel agent or one of our reservations team. You must ensure names used to make a booking are exactly as appear in passports.  Any name/initial or spelling changes made after booking confirmation may result in supplier-imposed fees or you being unable to travel. 

All rates are specified in Australian dollars and are subject to change without notice.  The expression “from” with respect to price means the lowest price for the travel product we believe is available based on costs and exchange rates as at 28 June 2020.

Itineraries and prices in this brochure are accurate at the time of printing and valid until 31/12/2021. Once a passenger has paid in full, the price of the tour is guaranteed, subject to any tax changes or levies imposed by any government, their agencies or any airline or if minimum numbers are not achieved. MMBT reserves the right to make alterations to itineraries and prices for any reason prior to you booking.

All government taxes and charges imposed by suppliers beyond the control of MMBT (including ticketing fees and airline fuel surcharges) are payable by you and are subject to change. Prices are also subject to surcharge due to negative currency fluctuations prior to you making payment in full. If there are any increases in such taxes, charges, or any currency fluctuation (prior to you making payment in full), which increases the price of your booking, we reserve the right to change the price you must pay by including the additional charges or amount at any time prior to the date of your departure.

The price does not include airfares (unless otherwise stated), passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary and items of a personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry to, detention in, or expulsion or repatriation from a country or part of a country. We are not liable for any expense, costs or loss incurred in relation to such matters and you release us from all liability, damages or responsibility in relation to them.

A non-refundable deposit of 30% of each tour, is required to secure your place on each tour within 7 days of booking, capped at a maximum of $750 per person, per tour. For tours that include domestic flights or permits, payment in full for these services is required at time of  booking and is non-refundable. Some hotels may require pre-payment in peak seasons. You will be advised of this at time of booking. For bookings under the value of $500, full payment is required to secure your place. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.

Final payment is due no later than 90 days prior to the departure date of your first tour unless otherwise specified. We are under no obligation to remind you when payments are due.

Visa, MasterCard, and American Express are accepted and attract a merchant fee of 1.1%

If your booking was made after 1st July 2020 and at any time 90 days or more prior to travel:

• Government travel restrictions are imposed in your place of residence which prevent travel to any land destination included in your tour itinerary; or
• travel is made impractical due to the requirement to quarantine in any land destination included in your tour itinerary or upon your return to your place of residence

then you may cancel your booking by giving us notice in writing. We will refund all payments received from you within fourteen days following your cancellation. Please note that your right to receive a full refund is subject to Government restrictions or directives being in place at the time of cancellation, and your right exists even if such restrictions or directives do not yet extend to the dates of your tour.

Please note that this provision does not apply to notices of cancellation received within 90 prior to travel.

If due to any illness, suspected illness or failure to satisfy any required tests (such as a temperature test): 

• an airline or other common carrier refuses you carriage;
• a hotel or vessel refuses to accommodate you; or
• we or our suppliers (acting reasonably) exclude you from the trip

and you are consequently prevented from commencing or continuing your trip, then:

• if you have already commenced your trip, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the trip. This will be at your cost; and
• if you have not commenced your trip then we regret we will not be in a position to provide such assistance.

You acknowledge that if you are prevented from commencing or continuing your trip in these circumstances:

• We will not be liable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking; and 

We disclaim any liability to you for the costs of airfares, visas or any other expenses incurred by you as a result of you being prevented from commencing or continuing your trip in these circumstances.

Prior to travel

If your travel arrangements cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock out, epidemic, pandemic, failure or delays of scheduled transportation facilities, or other Acts of God, or any law, order, decree, rule or regulation of any government authority, or for any other reason whether of a similar or dissimilar nature beyond our reasonable control (Force Majeure), we may at our election:

• postpone your travel arrangements to a future date, in which case we will issue you with a credit note equal to amounts paid at the time of postponement; or
• cancel your travel arrangements, in which case our contract with you will terminate.

If we cancel your travel arrangements and our contract terminates, neither of us will have any claim for damages against the other. However, we will refund payments made by you less unrecoverable third party costs and less fair compensation for work undertaken by us up until the time of termination and in connection with the processing of any refund. 

During travel

If we cancel your travel arrangements after your trip has commenced due to Force Majeure, we will provide you with a refund of recoverable third party costs only. 

General

If we provide you with any alternative services or assistance where travel arrangements are cancelled because of Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.

If we have to cancel your trip for reasons beyond Force Majeure, you will be offered (at your election) a full refund of all funds paid over to us, or the offer of a trip of substantially equal or better quality if appropriate.

We disclaim any liability to you for the costs of airfares, visas or any other expenses incurred by you as a result of postponement or cancellation of your travel arrangements by us whether due to Force Majeure or otherwise.

If we cancel a tour for reasons beyond Force Majeure, then we will refund you all amounts paid at the time of cancellation. MMBT will not be responsible for any other travel arrangements affected by, or any additional costs incurred as a result of our cancellation.

Every effort will be made to adhere to the published touring itinerary. Occasionally, circumstances beyond our control will force changes, amendments or modifications to the itinerary and its inclusions. To the fullest extent permitted by law, MMBT will not be responsible for any omissions or modifications to the itinerary or the inclusions made as a consequence of these circumstances. If you are entitled to any compensation at law for any changes or modifications in these circumstances, then you agree that any compensation you are entitled to will be reduced by the value of any alternative services we provide to you which you accept. 

Unless noted as a ‘Guaranteed Departure’, tours are based on a minimum number of passengers travelling. In the unlikely event of a reduction in the numbers of passengers travelling to below the minimum passenger numbers, MMBT reserves the right to pass on these increases in costs to passengers. This may occur with or without warning to the passengers. In the unlikely event that a tour fails to attract the minimum passenger numbers, the tour may be cancelled at the discretion of MMBT. If a tour is cancelled, monies already paid by passengers will be refunded or credited towards future travel at the election of the passenger. MMBT will not be responsible for any other travel arrangements affected by, or any additional costs incurred as a result of our cancellation.

To the extent permitted by law, no refund is available for cancellations after travel has commenced or in respect of any tours, accommodation, meals or any other services not utilised. This includes where we have excluded you from the tour as permitted under these booking conditions.

Any special meal requirements will be on a request basis only. MMBT cannot guarantee special meal requests nor will it assume any responsibility or liability if special meal requests are not able to be fulfilled.

Travel documents will be sent to you approximately 21 days prior to departure (providing full payment and all required information has been received).

Travel documents for any Value Tours will be sent to you electronically approximately 10-14 days prior to departure (providing full payment and all required information has been received).